DM Commercials Ltd understands that your privacy is important to you and that you care about how
your personal data is used. We respect and value the privacy of all of our customers and suppliers
and will only collect and use personal data in ways that are described here, and in a way that is
consistent with our obligations and your rights under the law.

1. Information About Us

DM Commercials Ltd

Limited Company registration SC393181

Registered address: 8 Wavell Street Grangemouth FK3 8TG

VAT number: 117126443
Email address:
Telephone number: 01324 473 659
Postal Address: Unit D, Scottish Board Centre, West Mains Industrial Estate, Grangemouth, FK3 8YE

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held,
and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the
“GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly
identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified.
Personal data covers obvious information such as your name and contact details, but it also covers
less obvious information such as identification numbers, electronic location data, and other online

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a. The right to be informed about our collection and use of your personal data. This Privacy Notice
should tell you everything you need to know, but you can always contact us to find out more or to
ask any questions using the details in Part

b. The right to access the personal data we hold about you. Part 10 will tell you how to do this.

c. The right to have your personal data rectified if any of your personal data held by us is inaccurate
or incomplete. Please contact us using the details in Part 11 to find out more.

d. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your
personal data that we have. Please contact us using the details in Part 11 to find out more.

e. The right to restrict (i.e. prevent) the processing of your personal data.

f. The right to object to us using your personal data for a particular purpose or purposes.

g. The right to data portability. This means that, if you have provided personal data to us directly, we
are using it with your consent or for the performance of a contract, and that data is processed using
automated means, you can ask us for a copy of that personal data to re-use with another service or
business in many cases.

For more information about our use of your personal data or exercising your rights as outlined
above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s
Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge
a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your
relationship with us):

Email address;
Telephone number;
Business name;
Job title;
Payment information;

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because
the data is necessary for our performance of a contract with you, because you have consented to
our use of your personal data, or because it is in our legitimate business interests to use it. Your
personal data may be used for one of the following purposes:

Providing and managing your account.
Supplying our products AND/OR services to you. Your personal details are may be required in order
for us to enter into a contract with you.
Personalising and tailoring our products AND/OR services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email AND/OR post that you have opted-in to (you may
unsubscribe or opt-out at any time by using the unsubscribe link in our emails).
To provide updates to you about any changes to DM Commercials Ltd policies, terms and conditions
and any other matters which we may need to tell you;

With your permission and/or where permitted by law, we may also use your personal data for
marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text
message AND/OR post with information, news, and offers on our products AND/OR services. You will
not be sent any unlawful marketing or spam. We will always work to fully protect your rights and
comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC
Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for
which it was first collected.
We only keep your personal information for as long as we need to, to be able to use it for the
reasons given in this privacy policy, and for as long as we are required to keep it by law. The actual
period for which we store your personal information will vary depending on the type of personal
information and how it is used.

8. How and Where Do You Store My Personal Data?

All personal data is stored on various relevant software’s such as Sage accounting and GS Lite. These
software packages are used securely by employees with permission to access via company devices
such as Computers and mobile devices.
The security of your personal data is essential to us, and to protect your data, we take a number of
important measures, including the following:

Check to see if any third party software is GDPR compliant.

9. Do You Share My Personal Data?

We make sure that access to your personal information is limited to those of our staff who need it,
and that all staff understand how and why we protect your personal information.

We share your personal information with certain third party service providers. They only have access
to the personal information they need to perform those services. They are required to keep your
personal information confidential and may not use it other than as we ask them to and always in
accordance with this privacy policy. Those third party service providers fall into the following
Third parties that help us with mailing services, product services, processing product purchases,
financial services, audit services, administrative services, IT technologies (e.g. data storage), security
services and insurance claims; and
Third parties that help us to provide services and responses to you.
We want to make sure that our advertising and marketing is relevant and interesting to you and our
other customers. That means that we work with third parties to help us to understand how well our
online advertising works, or to reach people who are more interested in services DM Commercials
Ltd offer, They do this by setting cookies on our website.

We will also share limited personal information with:

social media platforms (such as Facebook), who serve our advertising on their platforms and
third party data providers and analytics companies, who perform data matching and/or data analysis
on our behalf.

We will also share your personal information if we are required to do so by law, including in
response to a legal process, such as a court order or, or to comply with local laws.

We may share your data with, but not limited to, our preferred Debt Collection Agencies, Field
Tracing Agents and Doorstop Collection Agents, who have been instructed by us, to recover any
unpaid debt that you owe or company. This is all within our Legitimate Interests.

If you would like more information on how we share your personal information, please email our
Privacy Team at

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that
personal data and for a copy of it (where any such personal data is held). This is known as a “subject
access request”.

All subject access requests should be made in writing and sent to the email or postal addresses
shown in Part 11.

There is not normally any charge for a subject access request. If your request is ‘manifestly
unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to
cover our administrative costs in responding.

We will respond to your subject access request within 30 days and, in any case, not more than one
month of receiving it. Normally, we aim to provide a complete response, including a copy of your
personal data within that time. In some cases, however, particularly if your request is more complex,
more time may be required up to a maximum of three months from the date we receive your
request. You will be kept fully informed of our progress.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a
subject access request, please use the following details:

Email address:
Telephone number; 01324 473 659
Postal Address: Unit D, Scottish Board Centre, West Mains Industrial Estate, Grangemouth, FK3 8YE

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law
changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website